Policies

APPOINTMENT TIME -

All clients are asked to arrive 5-10 minutes early to unwind, relax, and prepare for their service. We ask that clients do not arrive more than 15 minutes early unless this has been discussed and approved with your lash technician beforehand.

Appointments include a 30-minute break between clients to allow the technician to follow enhanced cleaning and sanitation protocols.

We strongly advise clients to use the restroom before arriving to ensure comfort throughout your service.

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LATE ARRIVALS

Please notify us as soon as possible if you anticipate being late for your appointment.

• If a client is 15 minutes late and we cannot accommodate the appointment due to a fully booked schedule or the inability to push back other appointments, the appointment will be automatically cancelled. In this case, the client will be charged the remaining balance of their appointment total, which equals the other 50% outstanding amount beyond the booking fee already paid.

• If a client communicates that they will be late and we are able to accommodate the appointment, a $15 late fee will be charged starting at 30 minutes past the originally scheduled appointment time. An additional $15 will be added for every 15-minute increment thereafter if the appointment continues to be pushed back.

BOOKING FEES

A booking fee is required no later than 48 hours before the scheduled appointment.

• Upon booking your appointment, you will receive a confirmation email directly from the website, indicating that your appointment is confirmed and scheduled with Bambola Lashes. This email is sent before the "TIME SENSITIVE - Booking Fee" email.

• Clients are responsible for ensuring all details in their confirmation email are correct, including the appointment type, date, and time. If any information is incorrect or needs to be adjusted, you must reach out as soon as possible for corrections.

• If you did not receive your confirmation email and the "TIME SENSITIVE" email, please check your junk/spam folder to ensure our emails are not being filtered. If you still do not see the emails, please contact us for assistance.

• Booking fees are non-refundable and non-transferable.

• This fee secures the time of your appointment. If the appointment is missed or cancelled, any outstanding fees must be paid before booking a future appointment.

• If you are booking within 48 hours of your appointment, your booking fee will be required immediately to secure your spot. Failure to pay the booking fee promptly will result in the cancellation of your appointment.

Clients are required to pay by e-transfer, credit card, or, if paying by cash or debit, payment in person at the studio is accepted within the required timeframe.​

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GUESTS -

To maintain a peaceful, focused, and safe environment, we kindly request that clients attend their appointments alone. This policy applies to individuals of all ages, including children and infants. Our storefront does not have a waiting area or space to accommodate extra guests.

Both the technician and client need to be fully focused during the appointment. Having a child or guest present can create distractions, making it difficult for the technician to provide the best service, especially when sharp tools are being used. The technician must remain focused throughout the service, and it's important that the client is comfortable and uninterrupted during your appointment.

CONSULTATIONS & CONSENT FORMS -​

Consent forms must be completed and submitted online before your appointment. Completing these forms in advance allows us to prepare for any necessary accommodations or clarifications and ensures we can properly assess potential contradictions or medical concerns. This also helps reduce our environmental impact.

You will receive a confirmation email immediately upon booking, confirming that your appointment has been successfully scheduled. It is the client’s responsibility to verify that the correct appointment type, date, and time have been booked. If this email is not received within a few minutes of booking, please check your junk/spam folder or contact us for assistance.

Within the week of your appointment, you will receive a separate "TIME SENSITIVE" - Booking Fee email. This email outlines the required 50% non-refundable and non-transferable booking fee, which must be paid via e-transfer or credit card by the deadline stated in the email. If you wish to pay this fee immediately, please reach out to us directly.

Important Guidelines:

• Consent and intake forms must be completed and submitted correctly at least one hour prior to your scheduled appointment. Failure to do so will result in an automatic cancellation under our cancellation policy, and the remaining 50% of the service balance will still be due.

• These forms allow us to address any necessary clarifications before you arrive. If a medical concern or other issue arises based on your responses, we may need to cancel the appointment in advance to prevent unnecessary travel to the studio.

• In-person consent forms are not offered unless previously discussed and confirmed in advance. Exceptions may apply for last-minute or walk-in bookings.

• By booking an appointment with Bambola Lashes, you acknowledge and agree to all policies outlined on our website. This agreement is confirmed when you check off the policies agreement tab while booking, as well as initial within the consent forms, acknowledging that you have read and agreed to all terms.

• All deposits, fees, and booking fees are final. We do not offer refunds or exchanges under any circumstances.

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CANCELLATIONS & NO-SHOWS -​

For any cancellation or rescheduling, Bambola Lashes requires at least 48 hours' notice without penalty. If appointments are rescheduled or cancelled within 48 hours of the scheduled appointment, 50% of the service(s) booked will be charged. Cancellations or rescheduling within 6 hours, or no-show appointments, will be charged 100% of the service(s) booked.

A 50% booking fee is required at the time of booking. This fee is non-refundable and non-transferable, and it will be applied toward the total service cost. If the appointment is missed or cancelled, any outstanding fees must be paid before booking a future appointment.

Any outstanding balances must be paid in full before scheduling future appointments. If an appointment is booked with an outstanding balance, it will be immediately cancelled.

If a client is unreachable or does not respond to communication regarding a no-show, the outstanding fee will remain on the client’s file. The client must clear the outstanding balance before booking any future appointments.

Please note, we are not responsible for missed messages on social media platforms. We encourage clients to use email or phone for cancellations or rescheduling.

All clients are responsible for reading all updated emails and policies when booking an appointment.​​​​

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ARRIVAL GUIDELINES -​

To maintain a clean, professional, and distraction-free environment, we ask that all clients adhere to the following guidelines when arriving for their appointment:

FOOTWEAR & HYGIENE

Clients must remove their footwear upon entering the studio. Socks or other foot coverings are required for hygiene purposes. Slippers are provided at the door if needed. As maintaining proper hygiene is essential to this service, we encourage clients to arrive clean and fresh, including showering beforehand if possible. Clients should also avoid excessive use of body sprays or perfumes and must not have strong odors.

PHONE USE & NOISE

To ensure a relaxing experience for both the client and technician, phones should be placed on silent, vibrate, or Do Not Disturb mode. While quick phone calls are permitted if necessary, we ask that clients limit unnecessary phone use and avoid talking excessively during the service, as movement can impact the results. Texting is nearly impossible during the appointment, so please plan accordingly.

FOOD & DRINKS

Clients are welcome to bring water in a closed bottle in case a quick sip is needed during the service. Food is discouraged in the studio to maintain cleanliness and minimize odors, but if necessary, it must be kept sealed in a closed container or bag (e.g., sandwich in a container). We are unable to accommodate any open food items inside the studio, in accordance with government guidelines and the district health unit. We kindly ask clients to finish any meals beforehand and avoid bringing anything with strong scents.

ILLNESS & HEALTH PRECAUTIONS

If you are feeling unwell, even with mild symptoms (e.g., fever, sniffles, body aches, or anything out of the norm), you must cancel your appointment. If sufficient notice (at least 6 hours in advance) is provided, a one-time courtesy reschedule may be offered. However, failure to communicate in advance will result in a cancellation fee.

CLIENT CONDUCT & STUDIO RESPECT

We provide a welcoming and professional environment at Bambola Lashes, and we ask that clients reciprocate that respect. Any form of inappropriate behavior, such as rudeness, bullying, or harassment, will not be tolerated and may result in permanent dismissal from the studio.

Clients are expected to treat the studio and its property with care. Any intentional or excessive damage to the space or equipment will incur a charge.

We’re committed to ensuring everyone feels comfortable, so let’s work together to keep the experience positive for all.

RIGHT TO REFUSE SERVICE

Bambola Lashes reserves the right to refuse or terminate service at any time, with no explanation required. Refused services are not eligible for refunds or credits under any circumstances.

POLICY UPDATES

All policies and procedures are subject to change without notice. Clients are responsible for staying informed by reviewing updated policies.

HEALTH & SAFETY

Your technician will be wearing a mask and additional PPE for the duration of the service to ensure cleanliness and minimize risks. We are taking all extra precautions to provide a clean, safe, and comfortable environment for both clients and staff.

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CLEANSING LASHES -​

Clients are expected to arrive with clean lashes for every appointment. Proper lash hygiene is not only essential for your retention but also ensures we can spend the majority of your session focusing on the application itself.

A complimentary lash bath will be provided as part of every service only if a quick, basic cleanse is needed. If there is excessive buildup, makeup residue, or if the lash line requires a deep clean that takes away from your scheduled lashing time, a $5 cleansing fee will apply.

If you know you’ll need to remove makeup at the studio, or if your lash line is not thoroughly cleaned prior to your visit, please anticipate the additional charge.

Clients are strongly encouraged to cleanse their lashes daily, especially before appointments. If you're unsure how to properly clean your lashes, please don’t hesitate to ask your technician during your visit. New clients are always walked through the correct aftercare steps before leaving their first appointment.

Lash Cleansers and full Aftercare Kits are available for purchase in-studio. We highly recommend investing in a cleanser at minimum, though the full kit offers the best long-term care and includes essentials for retention. Clients who purchase a full kit will also receive a small discount on their next service.

Please note: substitute products that are not formulated specifically for lash extensions are typically not suitable for long-term use and may negatively affect retention or cause buildup.

All clients receive an Aftercare Brochure via email once their appointment is complete, which includes cleansing instructions and long-term maintenance tips. If you require another copy, please reach out and we’ll be happy to resend it.

provide a clean, safe, and comfortable environment for both clients and staff.

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FIXES & CORRECTIONS -​

If you experience any issues with your lashes, please contact your technician within 48 hours of your appointment.

• A Mini Fill (30-minute service) will be provided free of charge if the issue is determined to be related to the application or products used.

• Anything reported after 48 hours (TWO DAYS) will not qualify for a complimentary or discounted fix.

• Fixes are not offered if the problem is due to improper aftercare, lifestyle habits, or external factors not related to the technician’s work.

• If excessive lash loss is due to those external factors or aftercare was not followed, the appointment will be charged at full price.

• Clients who repeatedly misuse this policy may be refused future services. Fixes are considered a one-time courtesy, not an ongoing offering.

• If the service required goes beyond a Mini Fill, the price difference will be charged accordingly.

• Free fixes will not be provided if there is more than 30% lash loss, as this level of shedding is considered excessive and requires a regular Fill.

In the case of an allergic reaction or sensitivity, a free removal will be provided. This does not include a refund under any circumstances.

All new clients are walked through aftercare instructions before leaving their first appointment. Additionally, a full Aftercare Brochure is sent via email after every appointment. This includes instructions on cleaning and long-term care. If you need a new copy, please contact your technician directly.​

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CLIENT HEALTH REQUIREMENTS -​

As we work in close contact and prioritize the health and safety of both clients and staff, we ask that you do not attend your appointment if you’re feeling unwell in any way. This includes symptoms such as sore throat, cough, fever, congestion, fatigue, or anything that may indicate you are not fully recovered. If you are on antibiotics or have not yet returned to work/school, you should not be attending your lash appointment.

Clients must notify their technician at least 6 hours prior to their appointment to be eligible for a one-time courtesy reschedule without penalty. This offer is only valid for 7 days following the original appointment date. If you do not rebook and attend an appointment within that 7-day window, the courtesy will be forfeited and the original booking fee will remain non-refundable and non-transferable.

This reschedule policy does not apply to full cancellations.

One-Time Courtesy Reschedule: Guidelines & Terms:

• This is a one-time exception per client. Any reschedules due to illness beyond the first will fall under the standard cancellation policy and are subject to fees.

• If you are claiming a major illness or circumstance that requires multiple cancellations or accommodations, proof may be requested.

• Failure to communicate effectively about your condition, especially if done last minute or after your appointment time, will result in a cancellation fee.

• If it is determined that the policy is being misused or taken advantage of, we reserve the right to refuse further accommodations.

We understand that life happens, but mutual respect, honesty, and clear communication are key. Let’s work together to keep the space healthy and comfortable for everyone.​