Defective Product Policy
Each product is inspected before being provided to the customer. If you believe your product is defective, you must contact Bambola Lashes within 5 days of receiving your product.
The defective product must be returned to Bambola Lashes for inspection and verification. You may return the product locally in person or ship it back. The defective product must be returned and cannot be kept by the customer in order to receive a replacement or refund.
Once the product has been received and the issue has been verified, we will provide a replacement of the same item. If the product, bottle, packaging, or presentation has changed, a current equivalent version may be provided instead.
If the item is out of stock and a replacement cannot be provided, a refund may be issued.
Products that have been improperly stored, diluted, refilled, transferred, contaminated, altered, damaged after purchase, or used contrary to the provided instructions are not considered defective. Claims submitted after the 5-day reporting period are not eligible.
Product Safety
Use this product only as directed and follow all instructions for application, rinsing, storage, and care.
As with any product used around the eyes, individual sensitivities or adverse reactions may occur. If you experience redness, swelling, irritation, discomfort, or any other adverse reaction, discontinue use immediately. If symptoms are significant, persistent, or concerning, seek appropriate medical advice.
By purchasing and using this product, you acknowledge that you are responsible for reviewing the product information and ingredients and for using and storing the product appropriately.
Bambola Lashes is not responsible for adverse effects resulting from misuse, failure to follow instructions, improper storage, contamination, alteration of the product, or an individual's sensitivity or reaction to the product.
If you have known sensitivities or concerns regarding any listed ingredient, please review the ingredients carefully before purchasing and consult a healthcare professional if necessary.