If you are going to book an appointment or if you plan on booking a future appointment, please make sure you read through all of these updates.

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Appointment Time -

All clients are asked to arrive 5-10 minutes early to their appointment to unwind, get relaxed, and be 100% prepared for the service. It is asked if possible, to avoid bringing guests to your appointment unless they also have an appointment booked. Please do not come up to the door or knock until your technician gets back to you, and directs you to come in.

Appointments have a 30-minute break in between clients, which will allow for your Artist to follow extra cleaning & sanitation protocols.

We only allow for a maximum of 15 minutes late as we do not push our schedule back with respect to other clients. If arriving later than 15 minutes, your appointment is automatically cancelled following the cancellation policy - NO REFUNDS. Booking-Fees are non-refundable. The Booking-Fee is to secure the time of the appointment, and if the appointment is missed, any outstanding fees will be required to be paid before booking a future appointment.

We always advise our clients to use a restroom prior to arrival.

 

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Consultations & Consent Forms -

Consultations & Consent Forms will now be done online instead of in-person as we are implementing a low to no-talking policy when possible. Information will be provided in your confirmation email when booking an appointment/service. For all consultations (online/email/phone/etc.), a 50% non-refundable Booking-Fee may be required via e-transfer within the time stated by your technician. In-person consultations will not be offered at this time and will be online until further notice. All deposits, fees, and booking fees at Bambola Lashes are non-refundable - NO EXCEPTIONS. 

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Cancellations & No-Shows -

For any cancellation or rescheduling of appointments, Bambola Lashes requires at least 24 hours notice without a penalty. All appointments being rescheduled/cancelled within 24 hours of their appointment, will result in a 50% charge of the appointment booked. All appointments being rescheduled/cancelled within six hours of the appointment, and/or no-show appointments will be charged 100% of the service(s) booked.

All booking fees are non-refundable and non-transferable.

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All clients are responsible for reading all of the updated emails and policies when booking an appointment.

Guests -

All clients will now be asked to come alone during this time.

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Arriving at your Appointment -

Mask use will be optional for clients, it is NOT required. Your technician will be wearing face shields, masks, and other PPE for the duration of the whole service. We are doing our absolute best, and implementing all of these policies to help with the comfort of knowing you will be in a clean & safe environment, that has very high standards.

We have the right to refuse service at any time. Refusal of service is not applicable to any refunds or any IOUs when service is incomplete, with no exceptions.

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All clients will be required to wear socks during their lash appointment - No socks, no service!

We are encouraging all clients to only bring in the essentials (method of payment & phone)! Please come prepared.

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It is asked to avoid bringing food into your appointment, please finish any food/meals before coming in.

All clients are asked to sanitize their hands upon arrival - we will provide it at the front door, and other areas around the studio.

Any client showing/presenting signs of sickness/fever, or we suspect you are falling ill / are sick with even something mild, unfortunately, will need to reschedule, and will have the appointment automatically cancelled - no refunds.

All Policies/Procedures are subject to change without notice.

If you at all are feeling ill/sick you are required to cancel your appointment (even mild sniffles, fever, aches, etc included). Anything that feels out of the norm should be a red flag to consider.

After booking an appointment/service, your confirmation email will have all details about all forms needed to be completed.

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The owner & technicians of this business have a right to terminate/fire a client at any given time with no reasoning given. No exceptions. We have the right to refuse service at any time.

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Cleansing Lashes -

We are trying to limit the amount of cleansing of lashes, brows, makeup, face, etc. in the studio. We are asking all clients to clean their lashes thoroughly at home before coming to your appointment. Lash Baths from your technician will be available in the studio, at request, with a charge of $5.00. Our Lash Cleansers & Aftercare Kits will still be available for purchase. If you are a new client and unsure of how to properly cleanse your lashes, please continue to the "Contact" tab!

 

If any issues/problems arise, please contact your technician within 48 hours of your appointment, and we will get you back in for a free Fix.

Anything reported later than 48 hours (TWO DAYS)  unfortunately will not be honoured for a free or discounted fix/Fill.

Exposure to illness -

Please ensure to follow all of the information in your confirmation email, as there are certain forms to fill out.

If you feel ill, or have fallen ill, we ask all clients to reschedule as we will be in very close contact and try to avoid any illnesses.

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Lash Artists & PPE -

PPE is always worn during the whole duration of the service, and proper sanitation & cleaning is kept up with at all times. There will be additional sanitation and extra cleaning around the Lash Studio between clients appointments.

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Confirmation Email -

When booking an appointment, please ensure to read through the constantly changing new & updated confirmation email. The confirmation email and this page are very important when booking your appointment.

Your technician will be in contact if there are any questions on our end after submission of forms.